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Join RACS and be part of a dynamic team that’s shaping the future of technology—where your passion
drives innovation and your skills create impact.
drives innovation and your skills create impact.
Current Openings
IT Help Desk Engineer - All Offices
We are seeking a highly motivated and customer-focused IT Help Desk Engineer to join our technical support team. The IT Help Desk Engineer will be the first point of contact for end-users experiencing technical issues and will provide support for hardware, software, and network-related problems. This role requires strong troubleshooting skills, excellent communication abilities, and a keen understanding of IT systems.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, or chat.
- Diagnose and resolve hardware, software, and network issues promptly.
- Assist with the installation, configuration, and maintenance of IT hardware and software.
- Track, log, and escalate support requests through a ticketing system.
- Walk users through troubleshooting steps to resolve technical issues remotely.
- Collaborate with other IT staff to resolve complex problems or escalate when necessary.
- Create and maintain detailed documentation of issues and solutions.
- Train users on basic IT processes and software usage.
- Ensure that all IT systems are up-to-date and operating smoothly.
- Perform routine system maintenance and assist with software updates.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience in a help desk or technical support role.
- Proficient with operating systems (Windows, macOS, Linux) and common office software.
- Familiarity with network troubleshooting, printers, and mobile devices.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
Technical Support Engineer - All Offices
We are looking for a skilled Technical Support Engineer to provide enterprise-level assistance to our customers. This role involves diagnosing and troubleshooting complex technical issues, providing solutions, and ensuring timely resolution. The ideal candidate should be able to communicate effectively with both technical and non-technical users, offering detailed support and guidance.
Responsibilities:
- Serve as the primary technical contact for customers experiencing software or hardware issues.
- Diagnose and troubleshoot technical issues, including account setup, configuration errors, network issues, and software bugs.
- Collaborate with engineering and development teams to resolve escalated issues.
- Maintain accurate documentation of issues, troubleshooting steps, and solutions in the ticketing system.
- Assist with the setup, configuration, and optimization of IT systems, including servers, networks, and software applications.
- Provide guidance to customers on how to use new features and best practices for their systems.
- Ensure all technical queries are resolved within the agreed Service Level Agreements (SLAs).
- Create knowledge base articles and contribute to the development of internal support documentation.
- Participate in on-call rotations and provide remote support as needed.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 2+ years of experience in technical support or system administration.
- Strong understanding of networks, databases, and enterprise software applications.
- Experience with troubleshooting issues related to servers, operating systems, and network configurations.
- Strong written and verbal communication skills.
- Ability to work under pressure and manage multiple issues simultaneously.
IT Sales Executive - Mauritius Office
About the Position:
Based in the Mauritius Office, the IT Sales Executive role at R A Consulting Services (Pty) Ltd. (RACS) will be responsible for proactively generating leads and driving sales growth. The ideal candidate will have excellent communication and negotiation skills and a strong understanding of RACS products, services and partner products.
Key Responsibilities:
->Lead Generation and Prospecting:
- Proactively look for prospects and generate leads through cold calling, meetings, networking, and social media.
- Engage in timely reporting, documentation and tracking of ongoing leads and business activities through various media channels and reporting systems.
- Successfully introduce RACS’s range of products & services to potential clients.
->Client Engagement:
- Prepare and deliver professional and engaging presentations on RACS products and services to clients and various audiences as required.
- Set up meetings with potential clients to fully understand their needs, concerns and potential for future business through timely and organized planning.
- Generate commercial quotes, sales orders, and invoices based on client requirements with great attention to detail.
-> Client Relationship Management:
- Build and maintain excellent client relationships to enable business growth.
- Maintain personal contact with key customers and regularly update them on company offerings.
- Act as a primary point of contact for customers and handle any customer questions, inquiries, and concerns effectively.
->Sales Strategy and Execution:
- Negotiate terms within management-defined margins.
- Identify key decision-makers in client organizations and convert prospects to sales.
- Upsell and cross-sell RACS services (e.g. subscription-based Managed Services and AI-related services).
- Ensure stock availability for sales and regular follow-ups with the presales team.
- Negotiate and close deals while handling customer concerns.
-> Collaboration and Reporting:
- Regularly participate/lead sales meetings and provide regular sales pipeline status and sales targets reports.
- Create frequent reviews and reports with the sales team and financial data for debtors’ follow-up.
- Collect feedback on competitors, pricing, and customer satisfaction.
- Analyse and report the effectiveness of marketing and sales strategies.
- Collaborate with team members for better results and share customer/prospect feedback with sales and management teams.
-> Professional Development and Representation:
- Maintain professional and technical knowledge by following vendors’ certification programs and industry trends.
- Stay updated on partners’ products.
- Participate in exhibitions, conferences, trade shows, and events on behalf of the company.
- Respond to calls for tenders and draft commercial proposals, involving other company departments as necessary (projects, business, pre-sales, technical, marketing).
-> Any additional responsibilities:
- Contribute to team efforts by accomplishing and supporting any related tasks as required.
Key Requirements for Selection:
- A bachelor’s degree in Information Technology or a related field is preferred.
- Minimum of 3 or more years of experience in selling IT products, services and solutions in a B2B environment.
- Valid driving license and/or having own vehicle.
- Good communication skills in both English & French.
- A good network and ability to manage multiple projects simultaneously with excellent organizational skills.
*Salary is negotiable*
IT Sales Executive - Madagascar Office
À Propos du Poste :
Le responsable dans la vente de produits informatiques chez RA Consulting Services (PTY) Ltd sera chargé de générer de manière proactive des prospects et de stimuler la croissance des ventes. Le candidat idéal aura d'excellentes compétences en communication et en négociation et une solide compréhension des produits et services de RACS.
Principales responsabilités :
->Génération de leads et prospection:
- Rechercher de manière proactive des prospects et générer des leads par le biais des appels d’offfres, de réunions, des visites et des médias sociaux.
- création de rapports, de documentation et de suivi en temps opportun des leads et des activités commerciales en cours via notre systemes internes de reporting.
- Présenter avec succès la gamme de produits et services de RACS aux clients potentiels.
->Engagement client:
- Préparer et proposer des présentations professionnelles sur les produits et services de RACS aux clients prives et publics.
- Organiser des réunions avec des clients potentiels pour bien comprendre leurs besoins, leurs préoccupations et leur potentiel commercial futur grâce à une planification opportune et organisée.
- Générer des devis commerciaux, des bons de commande et des factures en fonction des exigences des clients avec une grande attention aux détails.
->Gestion des relations clients:
- Établir et entretenir d'excellentes relations avec les clients pour permettre la croissance de l'entreprise.
- Entretenir un contact personnel avec les principaux clients et les tenir régulièrement informés des offres de l'entreprise.
- Agir en tant que point de contact principal pour les clients et gérer efficacement toutes les questions, demandes et préoccupations des clients.
->Stratégie de vente et exécution:
- Négocier les conditions dans les marges définies par la direction.
- Identifier les principaux décideurs des organisations clientes et convertir les prospects en ventes.
- Vendre des services RACS en vente croisée (par exemple, des services gérés par abonnement et des services liés à l'IA).
- Assurer la disponibilité des stocks pour les ventes et assurer un suivi régulier avec l'équipe de pré-sales.
- Négocier et conclure des affaires tout en gérant les préoccupations des clients.
->Collaboration et rapports:
- Participer/diriger régulièrement des réunions de vente et fournir des rapports réguliers sur l'état du pipeline de vente et les objectifs de vente.
- Créer des revues et des rapports fréquents avec l'équipe de vente et des données financières pour le suivi des débiteurs.
- Recueillir des commentaires sur les concurrents, les prix et la satisfaction des clients.
- Analyser et rendre compte de l'efficacité des stratégies de marketing et de vente.
- Collaborer avec les membres de l'équipe pour de meilleurs résultats et partager les commentaires des clients/prospects avec les équipes de vente et de gestion.
->Développement professionnel et représentation:
- Maintenir les connaissances professionnelles et techniques en suivant les programmes de certification des fournisseurs et les tendances du secteur.
- Rester informé des produits des partenaires.
- Participer à des expositions, conférences, workshop professionnels et événements au nom de l'entreprise.
- Répondre aux appels d'offres et rédiger des propositions commerciales, en impliquant d'autres services de l'entreprise si nécessaire (projets, affaires, pre-sales, technique, marketing).
->Toutes responsabilités supplémentaires:
- Contribuer aux efforts de l'équipe en accomplissant et en soutenant toutes les tâches connexes selon les besoins.
Principales exigences de sélection:
- Un degree en technologies de l’information ou dans un domaine equivalent est préférable.
- Au moins 3+ ans d’expérience dans la vente de produits, services et solutions informatiques dans un environnement B2B.
- Permis de conduire valide et/ou posséder son propre véhicule.
- Bonnes compétences en communication en anglais et en français.
- Un bon réseau et la capacité de gérer plusieurs projets simultanément avec d’excellentes compétences organisationnelles.
IT Sales Executive - Zambia Office
About the Position:
Based in the Lusaka office, the IT Sales Executive role at R A Consulting Services (Pty) Ltd. (RACS) will be responsible for proactively generating leads and driving sales growth. The ideal candidate will have excellent communication and negotiation skills and a strong understanding of RACS products, services and partner products.
Key Responsibilities:
->Lead Generation and Prospecting:
- Proactively look for prospects and generate leads through cold calling, meetings, networking, and social media.
- Engage in timely reporting, documentation and tracking of ongoing leads and business activities through various media channels and reporting systems.
- Successfully introduce RACS’s range of products & services to potential clients.
->Client Engagement:
- Prepare and deliver professional and engaging presentations on RACS products and services to clients and various audiences as required.
- Set up meetings with potential clients to fully understand their needs, concerns and potential for future business through timely and organized planning.
- Generate commercial quotes, sales orders, and invoices based on client requirements with great attention to detail.
-> Client Relationship Management:
- Build and maintain excellent client relationships to enable business growth.
- Maintain personal contact with key customers and regularly update them on company offerings.
- Act as a primary point of contact for customers and handle any customer questions, inquiries, and concerns effectively.
->Sales Strategy and Execution:
- Negotiate terms within management-defined margins.
- Identify key decision-makers in client organizations and convert prospects to sales.
- Upsell and cross-sell RACS services (e.g. subscription-based Managed Services and AI-related services).
- Ensure stock availability for sales and regular follow-ups with the presales team.
- Negotiate and close deals while handling customer concerns.
-> Collaboration and Reporting:
- Regularly participate/lead sales meetings and provide regular sales pipeline status and sales targets reports.
- Create frequent reviews and reports with the sales team and financial data for debtors’ follow-up.
- Collect feedback on competitors, pricing, and customer satisfaction.
- Analyse and report the effectiveness of marketing and sales strategies.
- Collaborate with team members for better results and share customer/prospect feedback with sales and management teams.
-> Professional Development and Representation:
- Maintain professional and technical knowledge by following vendors’ certification programs and industry trends.
- Stay updated on partners’ products.
- Participate in exhibitions, conferences, trade shows, and events on behalf of the company.
- Respond to calls for tenders and draft commercial proposals, involving other company departments as necessary (projects, business, pre-sales, technical, marketing).
-> Any additional responsibilities:
- Contribute to team efforts by accomplishing and supporting any related tasks as required.
Key Requirements for Selection:
- A bachelor’s degree in Information Technology or a related field is preferred.
- Minimum of 3 or more years of experience in selling IT products, services and solutions in a B2B environment.
- Valid driving license and/or having own vehicle.
- Good communication skills in English
- A good network and ability to manage multiple projects simultaneously with excellent organizational skills.
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